Every Igloo includes the opportunity to use Google Analytics to get a look at how your community is being used, tracking traffic and hotspots. It can give you real time information on what's happening, how actively consulted your knowledge base is, which files are accessed most frequently, and whether your blog posts are driving people deeper into your community. With that kind of information, you're well-equipped to learn what people in your community want, and how best to give it to them, to…

The Igloo LDAP Sync Tool (ILST) is a special application designed to connect to Microsoft Active Directory or OpenLDAP directories, run queries to find people, and add those people to your Igloo community. In addition, it can sync their profile fields, add and remove people from Groups in Igloo, and remove community members after they've been removed from the Directory. With the latest improvements, it can now find people's managers and associate them appropriately, as well as syncing profile…

Subscriptions are email notifications that are sent from part of your community when things are added or changed. Unlike broadcasts, they're automated, and based on what people are following in your community. 

There are a few ways to follow something in Igloo. The easiest is to use the Follow option available on an item. in the box on the right or at the bottom of the page. This will make sure you get notifications on comments and updates on an article or file. You can also follow Channels,…

Continuity of activity is incredibly important for any community, especially when collaborating on projects or creating an online work environment. In the event of an error, it's often necessary to know which actions were taken, and when. In Igloo, the activity trail on a document or the circumstances of its deletion can help clear up discrepancies. There are several different areas for administrators to track activity around a particular article, file, or event.

Activity

Every article, file,…

Laying deep within the Global Settings panel of your community is a checkbox that can dramatically change how your users interact with your community and your content. This is the Personal Dashboard function, which unlocks a Page that's accessible to all members of the community through their userbar.

The Configure Dashboard button will open the Dashboard interface, which acts like a Page. You can place widgets on it and customize them to fit exactly what you need, and those widgets will be…

You may or may not have asked yourself this question (and it's a legit question), because both blogs and microblogs share alot of the same qualities. Though the two options have a lot in common, it's the things that make them distinct that influence the decision to use one over the other. Check out this short article for a few things to consider when choosing between a blog or microblog. 

If you know Igloo, you know widgets. Widgets are added to Pages to collect and display content in the community for users. Forum Topic widgets can aggregate discussions, Blog Article widgets pull together news, and Calendar Events widgets can show any and every meeting in the community. Every widget has a purpose, but they aren't limited to that purpose. Here are a few new ways to use existing widgets to save time and show content in new ways.

Time-saving updates

HTML widgets are often used…

We hear this question a lot so, to end this debate and answer the question, we created a quick guide. Check out our guide for an explanation of the permission differences and a few helpful uses cases to help you decide which choice is best for you.