The servers that power IGLOO communities are hosted at Fusepoint. On Friday June 26, 2009 Fusepoint experienced technical issues with "the "B" power source" that resulted in our services being offline for a period of approximately 1.5 hours.  Fusepoint will be providing a technical bulletin to IGLOO to fully explain the issue, their resolution and recommendations to prevent this failure at their facilities in the future.

Please subscribe to this blog channel to receive updates on this …

This Saturday, June 27th 2009 at 1:00 am EST, we will be moving the Wufoo servers to a new data center. During this move, Wufoo will be unavailable for approximately 4 hours. Please make appropriate plans for your site during this period.

Updates will be posted on our status feeds.

Twitter - http://twitter.com/Wufoo
Tumblr - http://wufoo.tumblr.com

Why are we moving?

Over the past two months, we've unfortunately had a number of incidents that can be sourced to our current data center. As some …

Issue:

Our monitoring indicated that there are intermittant issues with DNS.  We followed up with Network Solutions, who hosts our domain DNS, and they have a recorded message indicating that they are aware of the issue and are working on it.  Network Solutions is one of the biggest leaders with respect to internet domains.

This issue is not specific to IGLOO and you may encounter it when surfing the web in general.

Who is affected:

Customers who have their DNS hosted by Network Solutions…

Issue:

IGLOO is currently experiencing intermittent server issues that result in users receiving errors on page load.

Workaround:

Simply refresh re-fresh your page and it will load correctly.

Next Steps:

Regular updates will be posted to this blog until the issue is resolved.  Please subscribe to keep informed of our progress.

We apologize for any inconvenience this may be causing and are working to get this resolved as quickly as possible.  Any questions or concerns can be sent to…

To keep our systems running at optimum performance and maintain our community uptime standards IGLOO routinely performs maintenance.  Our maintenance is typically unnoticed by our customers but certain elements require us to take our systems offline.  We make every attempt to minimize the impact to our customers by selecting a time that statistically is low in usage. 

IGLOO has maintenance planned for Sunday April 26, 2009 which will improve our database cluster redundancy and disaster…

The servers that power IGLOO communities are hosted at Fusepoint.  Fusepoint experienced a power failure and they will be providing a technical bulletin to IGLOO which we will post for you to download.  After their power failure ended, there were issues with bringing our service back online.  At this point we are still gathering information and will update this blog once we have more details.

IGLOO services were online as of 12:10 PM EST and
services were fully restored as of 12:50 PM. …

What happens to the emails?

Yahoo is blocking them and they are not being delivered.

What do I need to do?

Nothing, IGLOO will resend all system generated emails (invitations, notifications, messages, etc).

Is there a workaround available for invitations?

You have two choices:

1. Send the invitation to an alternate email address and once the new member logs in they can change their email address to their Yahoo or Rogers email account.  Details: Login> click on name to access account> click…

We consider these high priorities and will be releasing a fix for them today.

• Join registration process
  •  Form is missing captcha field and therefore not submitting
  • This issue will only affect communities using the Join Now feature
  • Workaround: Contact users who have requested to Join and invite them to your community
• Workarea folder inline rename not working
  • Workaround: You are still able to rename your folder using Action Button> Edit
• While sending invitations 'More Groups' link isn't…