Technical Bulletins
Please be aware that IGLOO Inc. has scheduled a maintenance window for Sunday February 15, 2008 5:00 PM to 6:00 PM EST.
During this time IGLOO will be upgrading our SAN's firmware which will allow IGLOO to utilize new features and updates in the firmware for monitoring as well as performance improvements to the SAN. These features will also allow us to better support our customers and minimize any unscheduled outage. It is highly recommended from our SAN (Storage Area Network) vendor to upgrade to the latest version of firmware.
For approximately thirty minutes between 5:00 PM - 6:00 PM EST all IGLOO…
Please be aware that IGLOO Inc. has scheduled a maintenance window for Wednesday February 11, 2008 11:00 PM to 11:15 PM EST.
During this time we will be testing one of our failover redundancy points to ensure that we are prepared in the event of a hardware failure. For a period of two minutes between 11:00 PM - 11:15 PM EST users MAY experience slow response time or time out error messages.
By planning this testing to occur at a statistically low usage time we hope to minimize any inconvenience to our customers.
Have a question or feedback? Join this support community and leave your comments below.
IGLOO…
On Tuesday January 27, 2009 for approximately 50 minutes starting around 11:40 AM EST IGLOO powered sites were experiencing performance issues.
While the sites were still available they loaded slowly and at times resulted in a time out error. The issue has been resolved and we will post additional details to this blog as we continue our investigation.
It is recommended that users of IGLOO technology subscribe to this blog channel. To subscribe you must be a member of this online community; click Join Now in the navigation to become a member today.
Thank you for your patience and understanding.
IGLOO Customer Support
December 13th - IGLOO is Moving our Data Centre to Fusepoint
The email below was sent out to ALL IGLOO Members to inform you about our partnerhship with Fusepoint and the resulting service interruption December 13, 2008.
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Wednesday October 15, 2008 IGLOO was temporarily off line for approximately 30 minutes starting at 12:50pm.
ORIGINAL POST - October 15, 2008
We are investigating the situation and will update this blog as more information becomes available.
Thank you for your patience and understanding.
IGLOO Customer Support
UPDATE - October 16, 2008
We've had some growing pains!
Yesterday around noon, usage of the IGLOO Platform went above previous peak levels, causing a brief hiccup in one of our sub-systems. The IGLOO monitoring systems notified our team we adjusted some of our system resources immediately.
Since…
Read more...Please be aware that IGLOO Inc. has a scheduled maintenance window for Saturday September 13, 2008 8:00 AM to 11:00 AM EST.
During this time, all sites powered by IGLOO's corporate social networking suite will be unavailable. Users attempting to access their online community or social network will receive our standard offline message indicating the duration of the maintenance window.
We apologize for any inconvenience this may cause but look forward to delivering system improvements.
IGL…
Read more...THIS MAINTENANCE SESSION WILL BE RESCHEDULED
Every Wednesday we have a maintenance window when we do system upgrades, performance improvements and various other things that allow us to improve our offerings. As stated in a previous blog, these generally go un-noticed by our customers however on Wednesday September 10th, 2008 there will be some improvements that require our services to be offline between 8pm and 9pm EST.
We thank you in advance for your understanding and look forward to…
Read more...It has been brought to our attention that some IGLOO customers with a public profile, that displays their email address, was contacted by email by l_diorh@yahoo.com subject "Hello dear".
We believe that they are " scraping" public sites that contain public information so we have no way of knowing who they have contacted. IGLOO Inc has contacted the offending spammer by email requesting that they stop contacting IGLOO customers.
Important - The security of your private data on IGLOO…
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