Coming out of ICE, we've got a lot of questions about features and functionality in Support. Everyone's looking forward to the new features from the last release, as well as implementations they saw in each other's digital workplaces in Nashville. We've picked three of those questions to expand on here. 

How can I see who's viewed a blog post?

The thrust of this question wasn't merely how to get analytics for an article, that's easy. They wanted to see who had viewed their article, in order…

Igloo has a lot of widgets. Widgets for every kind of content, sometimes more than one, for displaying contextual information, and for interpreting outside content, like RSS. Through all of those, the HTML Content widget is the workhorse and unsung hero of most of the Pages and Spaces in Igloo. Designed to be easy to use, it can accept any HTML or text you place in it, and can be placed anywhere on a page that you need. If you need a quick banner, video embed, or even a text announcement, the…

A picture is worth a thousand words, even in your digital workplace. Images can draw people to your content, reveal essential branding, and add colour and culture. But like getting a painting straight on the wall, it can be tricky to get your images to appear exactly the way you need them to. Today we'll offer some quick tips on how to ensure that your images are right on the first time, every time. If you're new to using CSS in Igloo, consult our introductory CSS Success post for some of the…

We get a lot of questions about features and functionality in Support, as well as in the Ask a Question forum here in the Customer Care community, and we'd like to make a habit of sharing them and expanding on them here when the answers are interesting. There's room to talk about niche features, process questions, and some of the challenges that other digital workplaces face when working to succeed. 

What happens when an item's Archive date arrives? 

Posts, events, and files can be archived…

Access in Igloo ensures that only people with the relevant roles can see your private or sensitive documents, while also acting to streamline We've talked about Access in Igloo here before, about using it to shape the flow of content in your digital workplace, and what makes strong access essential to launching new areas. Today we'll build out best practices for using Access in general, and how it can affect the everyday use of your Igloo. Strong Access rules can help make your community…

One of the most common ways we see Forum Channels used in Igloos is for as a question and answer hub, whether that's for members to submit issues, ask for platform help, or ask questions to HR or executives. A Q&A forum can give people direct access to the expertise they need, and the channel structure makes it easy to ask questions from anywhere in your digital workplace.Today we'll go over some of the best practices for structuring up a Q&A forum to set it up for success. 

Settings

O…

When someone logs in to your Igloo, they create a login session. How long these sessions last, and whether they're customizable is probably one of the most common questions we receive in Support. It's documented in the Knowledge Base, but there are a lot of particulars to your members' sessions that are worth understanding, as well as a new feature in our next release that can affect them. 

Timing out

Timeouts happen when your session is idle for three hours and twenty minutes. That means no…

When you first start your Igloo, there are a ton of ways to customize the appearance. You can add your logo and determine its position, select a theme from the theme library, and arrange the architecture and widget structure to suit your needs. The custom CSS option in the Appearance tab of the Control Panel lets you style everything from individual widgets to people's profiles, and that's what's on the agenda for today. If you'd like an introduction to using CSS in Igloo, head over to our…