Technical Bulletins
The Igloo office will be closed from 12:00 pm EST on December 24th to 9:00 am EST on December 29th and again from 12:00 pm EST on December 31st to 9:00 am EST on January 4th.
The long, dark Canadian winter is upon us. We’re taking some time off to visit with family before the worst of the snow traps us in the building until Spring.
Seriously, though. The Igloo office will be closed on the following days to observe Canadian statutory holidays:
- Thursday, December 24 from 12pm (EST) onward
- Friday, December 25
- Monday, December 28
- Thursday, December 31 from 12pm (EST) onward
- Friday, January 1
Notification of Scheduled Network Maintenance - Infrastructure Upgrade
Igloo services will be temporarily offline in all regions on Friday November 20th, between 9:00pm and 1:00am EST.
A list of the improvements and updates in the latest update.
On the evening of Oct 20, an update was released that contained a few fixes to widget and auditing functions. No downtime occurred while the update was implemented.
- Changes were made to the Read Tracking function, restoring support for assigning Groups and sending reminders.
- A fix was applied to the the Folder Contents widget to display all subfolders of folder channels
- The Activity view on files was updated, and now displays file views as Views rather than as Downloads.
For more…
A list of the fixes and improvements in the latest update.
Last night an update was released, containing a few fixes to widgets and community functions. No downtime occurred during the patch.
- Folder Content widget was patched, allowing sub-folders of folder channels to be selected as sources.
- The Slideshow widget was updated, and restores full support for up to twenty slides.
- A fix was implemented to search indexing. Revoked users now take less time to be removed from the search function.
For more information about Igloo, consult the Knowledge…
The publishing issue related to the Wolf release has been resolved and any communities that needed to temporarily have a second language added are being returned to their original state.
In the coming days Igloo will be rolling back additional language capabilities that were added to certain client communities. This change was made to your community as a temporary workaround for a blog publishing and editing issue. For a majority of communities, the French language was selected for the additional language capabilities.
Q: When was the Blog publishing issue resolved?
A:The issue was resolved on August 6.
Q: What changes will I see?
A: The change will restore your language…
The blog issue in Wolf has now been fully resolved.
Earlier this week, we discovered an issue related to the blogging capability with our latest release, Wolf. When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published. This issue may also have been experienced in other applications such as wikis and calendars.
We have now fully resolved this issue and all functionality has been restored to normal.
We would like to be transparent about what…
Broadcast Roles were implemented in our last release (Viking). This allowed the role for broadcasting to be assigned to members of the community, by default we allowed all members to broadcast to everyone in their site.
At the request of many clients however, we have adjusted the default roles in the current release (Wolf). Previously all members could broadcast to all the groups in a community by default. Now they cannot. This setting was only changed in communities where it was currently set…
When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published.
We have discovered an issue related to the blogging capability with our latest release, Wolf. When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published. While the issue is largely contained to blogs, you may experience similar behavior in wikis and calendars as well.
We have developed a workaround that addresses this issue. As a part of this workaround, the language settings in your community may…
The Igloo service will be offline tonight between 9:00 p.m. to 2:00 a.m. ET for Igloo's summer release, Wolf.
Igloo's major summer update, Wolf, is being released tonight and we want to give you advanced notice of the scheduled downtime that this release will require.
Scheduled downtime:
Date: Friday July 31, 2015
Approximate time: 9:00 p.m. to 2:00 a.m.
(ET) During this time, your users will receive a message stating that service is undergoing maintenance if they attempt to log in to Igloo.
Check out our blog, here, for release notes detailing what changes you can look forward to in the new…
The Igloo service will be offline tomorrow evening between 9:00 p.m. to 2:00 a.m. ET for Igloo's summer release, Wolf.
Igloo's summer release, Wolf, is approaching and we want toremind you of the scheduled downtime that this release will require.
Scheduled downtime:
Date: Friday July 31, 2015
Approximate time: 9:00 p.m. to 2:00 a.m. (ET)
During this time, your users will receive a message stating that service is undergoing maintenance if they attempt to log in to Igloo.
Check out our blog, here, for release notes detailing what changes you can look forward to in the new release.
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