Blog issue in the Wolf release

Navigation

This item is archived and can no longer be modified. Please contact an administrator if you wish to unarchive this object.

Technical Bulletins

Published

August 4, 2015

| 1,198 views

| 3 followers

Published

August 4, 2015

1,198

Offline

Matthew Seabrook

When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published.

We have discovered an issue related to the blogging capability with our latest release, Wolf. When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published. While the issue is largely contained to blogs, you may experience similar behavior in wikis and calendars as well.

We have developed a workaround that addresses this issue. As a part of this workaround, the language settings in your community may have changed. If you notice another language appearing in your community (e.g. French), please ignore it. The added language capability is temporary and will be removed once the permanent fix is implemented in the coming days. Updates on the status of the permanent fix will be posted on the Igloo support site.

If you are experiencing this issue and require immediate support, please contact Igloo support at support@igloosoftware.com.

Comments (9)

9 Comments

Translate

Offline Mike Rocco said 9 years ago

Thanks for posting and providing a workaround.

Translate

Offline Spencer Mains said 9 years ago

thank you. we had massive panic here, so that is good in a strange twisted way.

Translate

Offline Spencer Mains said 9 years ago

btw. the problem did a number on the visual blogs (I know that was in beta, but we use it heavily).

Translate

Offline Matthew Seabrook(Author) said 9 years ago

I really appreciate that information Spencer.

I have passed it along to our Development team.

Thank you all for your patience.

Translate

Offline Vicky Varga said 9 years ago

We too are experiencing this issue. Is the workaround live?

Translate

Offline Charmae Nercua said 9 years ago

This does not actually happen on blogs, it was also happening on the other pages we have created. Our main issue now is how to recover that whole page that we edited last Monday and the whole thing disappear. It was a very important page and we unfortunately don't have a back up of the table that was in there. This really created a huge effect on us. The page that was edited last Monday was showing who among our staff is on mission, holiday, sick and day offs and it's the most visited page by everyone. Now, we don't know how to recover it. Can you please help us on this issue. The Versions part is also not helping coz it's just recovering the first time it was published.

Translate

Offline Matthew Seabrook(Author) said 9 years ago

Hello Charmae,

Please feel free to open a ticket with support@igloosoftware.com

They would be glad to assist you.

Translate

Offline Charmae Nercua said 9 years ago

Thanks Matthew, I just did it already. Hope we can solve the issue pretty soon.

Translate