Blog issue in the Wolf release

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Technical Bulletins

Published

August 4, 2015

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Published

August 4, 2015

1,270

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Matthew Seabrook

When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published.

We have discovered an issue related to the blogging capability with our latest release, Wolf. When posting a new blog article, or editing an existing blog article, the body of the article may disappear when the article is published or re-published. While the issue is largely contained to blogs, you may experience similar behavior in wikis and calendars as well.

We have developed a workaround that addresses this issue. As a part of this workaround, the language settings in your community may have changed. If you notice another language appearing in your community (e.g. French), please ignore it. The added language capability is temporary and will be removed once the permanent fix is implemented in the coming days. Updates on the status of the permanent fix will be posted on the Igloo support site.

If you are experiencing this issue and require immediate support, please contact Igloo support at support@igloosoftware.com.

Comments (9)

9 Comments

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Offline Mike Rocco said 10 years ago

Thanks for posting and providing a workaround.

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Offline Spencer Mains said 10 years ago

thank you. we had massive panic here, so that is good in a strange twisted way.

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Offline Spencer Mains said 10 years ago

btw. the problem did a number on the visual blogs (I know that was in beta, but we use it heavily).

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Offline Matthew Seabrook(Author) said 10 years ago

I really appreciate that information Spencer.

I have passed it along to our Development team.

Thank you all for your patience.

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Offline Vicky Varga said 10 years ago

We too are experiencing this issue. Is the workaround live?

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Offline Charmae Nercua said 10 years ago

This does not actually happen on blogs, it was also happening on the other pages we have created. Our main issue now is how to recover that whole page that we edited last Monday and the whole thing disappear. It was a very important page and we unfortunately don't have a back up of the table that was in there. This really created a huge effect on us. The page that was edited last Monday was showing who among our staff is on mission, holiday, sick and day offs and it's the most visited page by everyone. Now, we don't know how to recover it. Can you please help us on this issue. The Versions part is also not helping coz it's just recovering the first time it was published.

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Offline Matthew Seabrook(Author) said 10 years ago

Hello Charmae,

Please feel free to open a ticket with support@igloosoftware.com

They would be glad to assist you.

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Offline Charmae Nercua said 10 years ago

Thanks Matthew, I just did it already. Hope we can solve the issue pretty soon.

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