In order to fulfill our obligations under our SOC 2 certification and improve performance of the Igloo service, we will be conducting planned server maintenance and testing on Saturday, September 7, 2012.

• Planned Downtime: 4 hours
• Approximate Time: 10 p.m. to 2 a.m. ET

Contact points: for more information, email support@igloosoftware.com or follow the Twitter feed @IglooSupport.

We will resume normal operation Tuesday.

Thank You

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In order to improve the performance of our service, we will be conducting planned software upgrades on the evening of Friday, June 15, 2012.

• Planned Downtime: 3 hours
• Approximate Time: 10:30 PM to 1:30 AM ET

We will be preforming routine upgrades of operating systems and other software.

P.S. We are launching a new Twitter feed to speed up our communication process for maintenance windows, service interruptions and performance issues. You can follow us here for the latest: @IglooSupport.

R…

Right now there a possibility of an outage due to our DNS provider, network solutions. There will be no slow downs just potential for issues with accessing your communities at their assigned URL's and logging into the IGLOO Platform.
To compensate we are increasing the DNS cache from 1hr to 4hrs for domains.

Network Solutions has assured us they are working to resolve the issue and hope to have it resolved shortly.

Thank you

Dear Igloo customers,

We are happy to notify you, that the Igloo platform is now operating at normal capacity. Our technical teams discovered via our logs that the issue affecting performance was due to a faulty MS SQL database service. We are in contact with Microsoft regarding this issue and are investigating possible fixes to prevent this issue happening in the future.

We thank you for your patience and understanding as we worked through this 3^rd party issue.

Dear IGLOO Customers,

We are currently experiencing technical difficulties in our data center which is affecting performance of our cloud-based social business platform. Our technical and data center teams are currently researching and evaluating the problem. Customer support is on call and will be providing updates on a regular basis as we know more.

Our goal is to have this issue resolved in a timely fashion. We apologize for any inconvenience this issue may have caused.

The IGLOO offices will be closed for Vitoria Day Monday May 21st. We will return Tuesday.

Thank you for your understanding.

IGLOO is performing hardware maintenance related to disk storage.

Between 10-11pm there will be small intermittent outages.

Between 11pm-2am there will be a complete outage.

Thank you for your understanding.