Technical Bulletins
Service unavailable Wednesday October 9th, 2013 between 8pm and 10pm.
Good morning everyone,
In order to help better meet your needs we will be udating our social analytics software on Wednesday October 9th, 2013. The service will be unavailable between 8pm and 10pm and while we are performing this change.
If you have any questions please do not hesitate to ask.
Best wishes,
Sorena
Planned Downtime
Duration: 4 hours
Time: 10 PM - 2 AM
Please be advised of our scheduled downtime on Friday, September 20.
We will be conducting planned server maintenance and testing in order to improve performance and fulfill our obligations under our SOC 2 certification.
Planned Downtime: 4 hours
Approximate Time: 10:00 PM ET to 2:00 AM ET
The Igloo Office will be Closed Monday September 2nd for Labour Day
Hello Everyone,
This is just a friendly reminder that The Igloo Office will be Closed Monday September 2nd for Labour Day.
We will resume normal operations on the 3rd.
For those of you working on Monday, should you encounter any bugs with the new release be sure to report them using the bug report form.
Thanks
Bryan
Igloo Support Unavailable on Monday August 5 for Civic Holiday
Igloo Support will be unavailable on Monday August 5 for the Civic Holiday. If you have any questions or concerns, please shoot us an email at support@igloosoftware.com.
The Civic Holiday is observed in most Canadian provinces and territories on the first Monday of August. And it goes by a number of names - Civic Holiday (in Manitoba, Northwest Territories, Nunavut and parts of Ontario and Nova Scotia), Heritage Day (in Alberta), Natal Day (in parts of Nova Scotia), New Brunswick Day, Saskatchewan Day, British Columbia Day. There are even individual municipal holidays in Ontario. It gets complicated.
If you want to learn more about the Canadian Civic…
Twitter has retired version 1 of their API causing some widgets to stop working.
Some users may be having problems with their twitter widgets and RSS feeds. This is because Twitter has retired their API that supports the older widgets and RSS feeds.
For users replacing their existing widgets twitter recommends embedded time lines (https://dev.twitter.com/docs/embedded-timelines)
For users replacing the RSS feed widget that agregates a bunch of feeds it is suggested that you create a list in twitter and then use the embedded time lines widget to embed the time line into an…
Hello,
In a previous post, we stated that the Rockland update to Igloo would occur on Friday, April 12, 2013. Since then, as a part of our efforts to improve the stability of each new release, we have decided to extend the quality assurance and testing period. As a result, Igloo's latest release will now be available one week later than originally anticipated.
New Date: Friday, April 19, 2013
Planned Downtime: 5 hours
Approximate Time: 10:00PM EDT to 3:00 AM EDT
For more information about…
The date for the Rockland update to Igloo has been moved to Friday, April 19, 2013. We made this decision in order to improve the stability of the release by extending the quality assurance and testing period. For additional information, please see the post "Scheduled Maintenance Update" posted on April 10th.
Hello,
Igloo's latest update is coming and it's scheduled for Friday, April 12, 2013.
Planned Downtime: 4 hours
Approximate Time: 9:00 PM EDT to 1:00 AM EDT
For more information about this scheduled maintenance, email support@igloosoftware.com.
To learn more about what's new in Rockland, check out the summary notes in our Customer Care community or on our website.
- The Igloo Team
Igloo has experienced a DNS issue with all communities on the igloocommunities.com domain. The issue has now been resolved and the communities will be up and running within 2 hours.
Igloo has experienced a DNS issue with all communities on the igloocommunities.com domain. The issue has now been resolved and the communities will be up and running within 2 hours.
Thank you for your understanding,
Igloo Software
Planned Downtime: 5 mins
Approximate Time: 9:00 PM to 9:05 PM ET
Hello,
Please be advised of our planned five-minute downtime on Friday, March 8, 2013. This maintenance period has been pushed forward in order to accelerate the implementation of important security enhancements for intrusion detection and prevention.
Planned Downtime: 5 mins
Approximate Time: 9:00 PM to 9:05 PM ET
For more information about this scheduled maintenance, email support@igloosoftware.com.
- The Igloo Team
Planned Downtime: 5 mins
Approximate Time: 9:00 PM to 9:05 PM ET
Hello,
Please be advised of our planned five-minute downtime on Friday, March 8, 2013. This maintenance period has been pushed forward in order to accelerate the implementation of important security enhancements for intrusion detection and prevention.
Planned Downtime: 5 mins
Approximate Time: 9:00 PM to 9:05 PM ET
For more information about this scheduled maintenance, email support@igloosoftware.com.
- The Igloo Team
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