Technical Bulletins
Some customers are experiencing slow downs with their IGLOO communities
We are currently aware of slow downs affecting some of our communities. Our development team is working to correct the issues. If you are experiencing slow downs with your community do not worry, the community will still load if you wait. We apologize for any inconvenience and I will update you when the issue is resolved.
Thank you
Bryan
IGLOO Support Team
Type: Product Feature Release
Date: April 30th, 2011
Time: 10:00am EST
Downtime: 2 hours
Features:
- Reservation on Wiki Articles: Editing a wiki article will automatically reserve it and will notify any user who's attempting to edit the same article that it's currently being modified.
- Reputation and Points: Added two more criteria for which points can be awarded: posting a "Forum Replies" and getting your reply "Marked as Answer"
- Welcome Message: can now be configured to specify the reply-to address
- LDAP: Users may now provide an alternative email address which will be used by…
Type: Product Feature Release
Date: April 2nd, 2011
Time: 8:00AM EST
Downtime: 1 hour
At IGLOO Software, we are continually enhancing and improving our online communities and social software solutions based on your feedback and recommendations. On Saturday April 2nd, 2011 a scheduled update will take place at 8 AM EST which will last approximately 1 hour. For more information regarding the enhancements included in this update please see our New Product Release Blog.
Sincerely,
The IGLOO Team
This update is scheduled for Wednesday March 9th. There will be no interruption to communities during this time.
Below is the list of changes and fixes that will be implemented for this release. Please note that your communities will not experience any downtime.
Enhancements
- Image Inserter will now allow you to browse by folder to better locate your uploaded photos
- Label browse has been integrated within the search application
- Broadcast interface now includes a scroll bar to better navigate lists of groups
Resolved Issues
- Image Inserter and Video Inserter stability fixes
- Activity widget has…
Date: Friday October 1st, 2010 1:00am - 5:00am EDT
IGLOO Software was notified by our data centre provider SAVVIS, that they are experiencing networking issues. They are executing the following remedy action plan:
Fix Type: Network Infrastructure
Start Date: Friday October 1st, 2010 01:00 AM EDT
End Date: Friday October 1st, 2010 05:00 AM EDT
Expected Impact:
You may experience intermittent degradation of service during the maintenance window as configuration changes are implemented.
Please be aware that IGLOO Inc. has scheduled a maintenance window for Wednesday September 29, 2010 between the hours of 9:00 PM - 11:00 PM ET.
UPDATE:
Maintenance will now take place from 9:00 PM to 11:00 PM ET on Wednesday September 29th.
At IGLOO Software, we are continually enhancing and improving our online community and social software solutions based on your feedback and recommendations.
This upgrade will happen on Wednesday September 29, 2010, 9:00 PM to 11:00 PM ET. Please note that this is a major feature upgrade and will require a brief maintenance window to complete the necessary updates. We are expecting a brief…
The IGLOO Software team is pleased to announce our latest release has successfully been deployed. All communities are back online.
Here are some of the highlights from our latest release
Blogs
The blogs page now features the ability to create an article before delving into a channel. After selecting "Add Article" from a drop down menu you will select which channel to post your article in. When viewing a blog article, additional author information is now available below a post, this feature offers you the ability to view their profile and other articles. When the author of a post comments on their post, those comments…
Please be aware that IGLOO Inc. has scheduled a maintenance window for Saturday August 14, 2010 between the hours of 7:00 AM - 11:00 AM ET.
At IGLOO Software, we are continually enhancing and improving our online community and social software solutions based on your feedback and recommendations. To find out more about the exciting new enhancements in this release, please take a moment and read our Product News blog.
This upgrade will happen on Saturday August 14, 2010, 7:00 AM to 11:00 AM EST. Please note that this is a major feature upgrade and will require a larger than normal maintenance window to complete the necessary…
On Tuesday May 25th, 2010 IGLOO released a number of issue resolutions...please see article for full details.
Below is a summary of the issues resolved with yesterday's patch release...
Internet Explorer (IE):
- Users will now able to change their passwords in IE (either through the 'Forgot Your Password' link or through editing their Login Settings)
- Replying to an internal message will only create one post
- Users can now send messages to other members using the "Send a Message" functionality
Widgets:
- Calendar widget will now display upcoming events (even after edit)
- Search widget will now display results if…
Some users may have experienced problems signing in to their IGLOO powered sites after the upgrades on Saturday May 15th, 2010 and before this morning, May 17th, 2010 at 11:00 AM EST.
This issue may have affected some users trying to sign in to IGLOO sites; users may have been seeing an error telling them that JavaScript needed to be enabled even if it already was. Also users who proceeded to try to login were then getting an error about a bad passwords.
The issue was caused by a version incompatibility during deployment which has since been corrected.
Thank-you for your patience and understanding. If you have any questions please contact support@igloosoftware.com
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