As many of you know we are in the midst of overhauling publishing in Igloo, with a big bold (and long term) goal of creating a phenomenal publishing experience for our customers. A big part of this is already underway as we are actively rolling out platform updates to support a faster, more modern, easier to use experience when authoring content. Many of you have requested we streamline the comment editor and simplify the interface. We've heard you and are making a switch to a new editor across…

Zendesk said it best: Relationships are complicated. And good relationships are better. So, we took a page from their book in launching the official Zendesk integration for Igloo. Igloo connects you with the people and information you need to do your best work. And now, you can bring your favorite ticket tracking tool into your community and provide the great customer experience you’ve always offered, from right inside your Igloo.

We work hard to bring a truly modern intranet to our customers. One of the best ways to ensure we’re doing that is by releasing great new updates every month, and if you haven’t had a chance to check out some of our latest features, we want to give you a high level overview of some of the things we’re most excited about.

On June 23 at 2:00PM ET, we’ll be hosting What’s new in Igloo?, a webinar geared towards those of you who may not be up-to-date with the latest Igloo has to offer. We’ll talk…

Following up on the heels of our last update on June 1, we are getting ready to release the next series of enhancements on July 4 that will make communication and navigation easier and more fluid in your Igloo community.  

Highlights of this release include: 

• Skype for Business in Profiles – Many organizations use Skype for Business to communicate, and we're excited to introduce the ability to launch a Skype for Business session directly from Igloo user profiles.
• Dynamic dropdown…

• I Report To - Igloo user profiles will now include a new I Report To feature that includes the user's manager name and email address, making it easier to find out who someone reports to. The label is fully configurable in your community.  Here's a quick video of the I Report To feature in…

Igloo's May Update went live yesterday evening without incident. This update kicks off an important new direction for Igloo as we embark on a number of big enhancements that will make publishing on the platform even better. With these first steps, we're identifying opportunities to provide a more frictionless, enjoyable publishing experience across all areas of the platform - from posting a blog update, creating a calendar event, or providing feedback to a member of your team. Soon, we will…

As an update to our last post on the May release, we are happy to announce that we are ready to go live tonight. For more information about the May release, check out our original blog post.

To recap:

• Updated Time Picker -  Our totally redesigned time picker will make scheduling events and appointments a breeze in your community. 
• New Theme Customization - You can now tweak the standard themes in our Theme Library to more closely align with your brand guidelines. Community managers and…

In parallel with our release, we conduct a standard suite of tests. While running these tests we identified a change that may have impacted an isolated number of communities; as a result, we decided to delay our May update.

We will be working to resolve the impact and will communicate again with a new date for our May update.

It's hard to believe that it's May already, but here in Canada we're looking forward to what we like to call "patio season" - a time to come out of hibernation and enjoy the warmer weather. We're also looking forward to releasing our May update, which contains some important new enhancements to the Igloo platform. This release is focused on several upgrades to the Igloo experience that will make your day to day use of Igloo more enjoyable, a theme that we will be continuing throughout the year…