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August 11, 2015
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Wolf Release: Is there a place to discuss issues?
Several things have popped up for us since the release. Is it a best practice to email those to support@igloosoftware.com or post to a forum since presumably these issues affect all of your clients?
Some overall feedback from our group, at least, is: we have yet to experience a release that has brought us any gains at all. In almost 3 years, the releases cause weeks of bugs for us to deal with, and we don't even see benefit from the features you add, such as translation or tasks. It's hard as a client to keep going through this without the positives.
Examples:
- Slow site performance overall since your release. For example, just opening this blog post, it took over 10 seconds for the PDF preview to open. Slowness is a big usability factor for us, especially when the tech guys experience delays. It will keep them from using the community.
- Are there now visible red boxes around every hyperlink?
- Is the ever-present Translation feature going to be minimized on communities that have no intention of using it? Seems great for a small percentage of your clients, and like loud visual noise for the rest of them.
Thank you.
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Hey Heather,
I'm curious as to whether you are still seeing that same slowness issue since the release. From here we didn't notice any particular speed issue post-release at all. Even the example that you linked there loaded very quickly for me.
The red box thing is also pretty strange; again, we didn't see anything like that here, so it could be something to with the styling on your community specifically. Could have something to do with the way the editor parses HTML and CSS.
The translation thing is also an annoyance for us, but we've used CSS to hide the language toggle for end users in the interim, so at least we can limit the effect to content creators. The CSS for that is below, if it helps at all; just drop it in the theme. Cheers!
#ig-usrpanel .ig-langSelect {
display: none;
}
Kayleigh LeBlanc I responded to Ryan Consell and Larysa Wood via email yesterday with more details on the slowness and other issues. I included several screenshots of the hyperlink boxes. Hopefully you can touch base with one of them and get on the same page.
I had not yet been given the CSS code to hide the translation feature. Ryan had implied you all weren't quite ready to remove the feature, but I'm happy to ask our designer to implement this ourselves. Thank you.
Heather Churchman Just a quick note: That's not an Igloo-vetted solution, that's just what we did here as a stopgap until they get the switch flipped on their end. (I moved.)
Also, that just hides the language toggle in the user bar, it doesn't do anything for the translation features on content creation.
That is me, but I am just a lowly user now. ;)
I'm sure that the various buttons could be hidden if you find the right classes to hide in the CSS, but I'm not sure that it would be worth the effort, depending on how long it's going to take to get the switch flipped back.