Technical Bulletins
Archives for March 2009 « Recent Articles
On Wednesday March 11, 2009 all IGLOO powered sites were offline.
The servers that power IGLOO communities are hosted at Fusepoint. Fusepoint experienced a power failure and they will be providing a technical bulletin to IGLOO which we will post for you to download. After their power failure ended, there were issues with bringing our service back online. At this point we are still gathering information and will update this blog once we have more details.
IGLOO services were online as of 12:10 PM EST and
services were fully restored as of 12:50 PM. …
Read more...Known Issue: IGLOO Messages to Yahoo and Rogers Email Addresses Being Blocked
On Friday March 6, 2009 we were notified that Yahoo has blocked our system generated emails due to volume of emails sent in the month of February (including invitations). This temporary situation affects all email accounts that contain Yahoo and Rogers domain.
What happens to the emails?
Yahoo is blocking them and they are not being delivered.
What do I need to do?
Nothing, IGLOO will resend all system generated emails (invitations, notifications, messages, etc).
Is there a workaround available for invitations?
You have two choices:
- Send the invitation to an alternate email address and once the new member logs in they can change their email address to their Yahoo or Rogers email account. Details: Login> click on name to access account> click…
Known Issues: Join Now, More Groups, French Accents in Navigation, Folder Inline Renaming
IGLOO preformed an upgrade on Saturday February 28, 2009 around 11:00 PM EST. As a result of those upgrades there are a few technical issues that we are working on.
We consider these high priorities and will be releasing a fix for them today.
- Join registration process
- Form is missing captcha field and therefore not submitting
- This issue will only affect communities using the Join Now feature
- Workaround: Contact users who have requested to Join and invite them to your community
- Workarea folder inline rename not working
- Workaround: You are still able to rename your folder using Action Button> Edit
- While sending invitations 'More Groups' link isn't…
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