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Unexpected Downtime

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Technical Bulletins
Published
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August 20, 2014
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Published
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August 20, 2014
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Photo of Kayleigh WilleyOffline
Kayleigh Willey

The Igloo platform experienced a short period of downtime this afternoon due to an unexpected hardware failure. Our Data Centre team responded immediately and performed unscheduled maintenance to fix the issue. All systems are now fully operational and no further downtime is expected.

We apologize for any inconvenience this may have caused.

-The Igloo Team

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Photo of Christina PetovelloOffline Christina Petovello said 12 years ago

Is there a reason why these types of notifications aren't sent to us via email?

We have a general vendor alerts email address for these types of notifications and it would be helpful to have these messages delivered to the inbox.

Thanks

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Photo of Ronald BermanOffline Ronald Berman said 12 years ago

Yes, it would be very helpful to recieve some type of notification in the rare circumstance that there is a sysatem issue.  Email or text message would be great.

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Photo of Kayleigh WilleyOffline Kayleigh Willey(Author) said 12 years ago

Hi Christina and Ron,

We are currently reviewing the notification process for unexpected downtime, and revising when and where these notifications happen. For the time being, your best bet is to follow this blog channel, and the Igloo Support Twitter feed at @IglooSupport

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