We're pleased to announce the following feature enhancements:
Labels are community tags that administrators can create to enable their members to relate and organize their information across the community. This kind of meta data is used to describe an item and allows it to be found by browsing and searching. Labels help users to find information more effectively and add relational value to content within context of the community.
Community searches can now be filtered by "Type" allowing users to refine their searches.
Administrators now have the ability to track the delivery status of sent community invitations within the Control Panel.
Administrators now have the ability to track registering user status with the option to activate the account on the user's behalf.
A private beta release showcases new functionality that has gained enough stability through alpha and formal quality assurance testing to be released on production to a controlled group. These features are now in private beta and are being reviewed before they are released to the public during the upcoming months:
We hope you found this update helpful; for more information, please visit our Tools and Resources section.
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7 Comments
Great stuff, thanks for these adds. One question aboutRegistration Troublshooting: At what point do invites show up onthis list? Once delivery has failed?
Hi Scot,
There are two new distinct features:
- Invitation delivery status
- Registration troubleshooting
Control Panel: Invitations -
For this feature, pending invites are listed in a table atthe bottom of the page. You can hover over or click on the‘email' icon to find out if the community invitation you sentto "Bob" has been delivered to his mail servers or the reason whythe delivery failed. You can track the progress of the invitationemail from processing the request to delivery.
Control Panel: Registration -
For this feature, users who have started the registrationprocess but have not yet completed the process by activating theiraccount are listed in the Registration Troubleshooting table (the link tothis section is on the main Registration page). Similar toinvitations, you can hover over or click on the ‘email' iconin order to see the status of the Activation Email that was sent to the user afterthey registered on your community. Activation Emails are sent toregistering users to verify that the user is the real accountholder. From the Registration Troubleshooting section you canchoose to circumvent the email verification process and manuallyactivate the user's account. Registration can be enabled on publiccommunities.
Hope this helps,
Tanya
Thanks, got it. The reason I'm asking is that I have one invitedelivery that has failed with a "Server unreachable. SOCKET READERROR" and we can't figure out why. Regular communication with thisperson works fine using same email address.
Hey Scott,
The issue seems related to the length of time their servertakes to respond to unrecognized emails. (related to their server'sspam protection system). We will adjust our mail servers tocompensate for this sort of thing. A fix should be releasedsometime in the next few days.
Try re-sending the invitation next week and it should work.
On the registration troubleshooting, an invitation was sent butthey did not receive it and it said it was delivered ... Since Ihave forced the acceptance of this person, what will thier passwordbe? They did not register themselves, so they did not enter apassword. Thanks!
Hello Menai,
An invitation's status is 'delivered' when it is acceptedby the recipient's mail server. This does not necessarily mean theperson has received it in their inbox. Often there will beadditional spam filters that can catch a message before it gets tothe inbox.
The registration process begins when someone clicks the 'JoinNow' button in the registration. They then enter theirname, email address and set a password. When this has beendone the system gets them to confirm their email address by sendingan activation email . Ideally they would receive this email, click the link andthen either enter the site, or be told that an administrator willneed to approve their application.
Sometimes the activation email will not be recieved by theapplicant for the same reasons an invitation has trouble. In thiscase the administrator has the option of activating their accountfor them. The potential problem with this is that if the user didnot receive the activation email they likely won't receive passwordreset emails (if needed) or any notifications or broadcasts.
In brief: Sometimes emails are caught at a stage that is beyondour monitoring. If this is the case they can try registering andyou can activate their account for them. Either way, somewhere inthe process the applicant has to enter their email address and seta password for themselves.
Just a note that the images within this post are broken links. You can see the placeholders, but not the actual images.