The Production Upgrade Window is scheduled for September 21, 2016 between 9:00 pm  – September 22, 2016 1:00 am US Eastern Standard Time.  

During this downtime period, you will not have access to your Igloo community and all users will see an offline page if attempting to access or use your community. Although the actual period of downtime could be shorter, you should prepare for a downtime period of 4 hours during the Production Upgrade Window. 

What actions do I need to take? 

As an administrator, there are no actions required specific to the upgrade itself. It is recommended that you remind users about the upgrade and publish all necessary changes to the platform prior to the Production Upgrade Window. 

What actions do my users need to take? 

Please ensure Igloo users: 

• Publish all necessary changes to the platform in advance of the downtime period 
• Avoid scheduling any publishing or workflow tasks during the downtime period 

How can I get more information?  

For additional questions, open a ticket with Igloo Support or contact your Igloo Account Manager.